Do you have questions about your software and need personal assistance? Our help desk is there for you after you purchase one of our software products.

Send us an email at or give us a call at +49 (0) 2574 8885 200 .

You will receive a ticket number from our help desk system for your enquiry. Please make reference to this ticket number in related correspondence.

In order for us to provide the fastest possible response time, please help us by specifying the following in your request:

  • Exact description of the problem
  • Which version of the software do you use?
  • Please send us files that allow us to re-create the problem.
  • Please provide the name of the software licensee (if this is not you).

Thank you.

Remote maintenance

You can download the remote maintenance software (Teamviewer) here:

  Helpdesk (Win)
  Helpdesk (Mac)

Please unzip the ZIP file once it downloads and launch the application.